Every year, millions of fans throughout the country purchase counterfeit tickets that are not valid and will not allow entry into a venue. Gillette Stadium takes a proactive stance by educating the general public about counterfeit tickets.
Gillette Stadium, the New England Patriots, and the New England Revolution do not endorse or condone the reselling of tickets to any Gillette Stadium events. Any unlicensed person reselling tickets by any method, and any licensed person reselling tickets on an auction website or in violation or applicable law, is subject to loss of ticket privileges. Use of tickets for advertising and promotional purposes (including contests and sweepstakes) is prohibited. Gillette Stadium, the New England Patriots and the New England Revolution are not responsible for, and may not honor, tickets sold in violation of applicable law, or stolen, lost, or counterfeit tickets.
Where should I purchase tickets?
Ticketmaster is the official ticket vendor for all Gillette Stadium events. All individual Patriots and Revolution game tickets are sold online through Ticketmaster or by calling Ticketmaster at (800) 745-3000. The Gillette Stadium Ticket Office does not conduct any sales over the phone. The Gillette Stadium Ticket Office does not sell tickets directly on the day of the general public sale. Any tickets remaining from the general public on-sale will be sold through Ticketmaster or in person at the Gillette Stadium Ticket Office during our normal business hours.
List of Authorized Sites:
- NFL Ticket Exchange powered by Ticketmaster (for Patriots)
For more information on Patriots tickets, please visit https://www.patriots.com/tickets/nfl-ticketing-network.
If you are not purchasing tickets through an authorized seller, make sure it’s from a website/person(s) you trust. Brokers create websites/URLs similar to authorized websites to make you feel as if you are purchasing from an authorized vendor.
Do NOT post pictures of your tickets on social media. Brokers will use them to create counterfeit tickets.
Make sure that you read the terms and conditions of each secondary market website prior to purchasing tickets.
Many secondary market websites do NOT offer refunds for invalid tickets.
How to spot a counterfeit ticket
All tickets purchased through secondary markets are at risk of being invalid counterfeit tickets. All secondary market vendors have produced invalid counterfeit tickets that have been rejected at our stadium.
The Gillette Stadium Ticket Office is unable to confirm the validity of tickets prior to entry into the stadium on the specific event date.
What happens if my ticket does not scan?
If your ticket(s) do not scan at the gate, please see a customer service representative located at the Ticket Office. These representatives will be able to offer an explanation regarding your ticket(s).
If your ticket(s) don’t scan and they are brought to our office, the invalid ticket(s) will be confiscated. A photo copy of the ticket(s) will be given to the guest for their records.
On game day, the Gillette Stadium Ticket Office offers each guest the ability to file a police report with a police officer.
If there are any tickets for sale, guests are welcome to enter the sales line for a chance to purchase valid tickets sold at face value.
The Gillette Stadium Ticket Office does not provide any scan reports for any event at our stadium.