a-z stadium guide

A

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Gillette Stadium has installed Adult Changing Tables in the Main Course West First Aid Bathroom (across from Section 132) and the Upper Concourse East First Aid Bathroom (across from Section 310). The installation of these changing tables helps assist adults with disabilities and improve the ADA experience.

Please visit our Accessible Services page to learn about Accessible Parking or call our Ticket Office at (508) 384-9191.

Click here to learn more about Accessible Parking.

Please visit our Accessible Services page to learn about Accessible Seating and Relocation or call our Ticket Office at (508) 384-9191.

Find activities for kids on our Activities Page, including coloring pages and puzzles. 

The stadium mailing address is: Gillette Stadium One Patriot Place, Foxborough, MA 02035-1388. The main stadium phone number is (508) 543-8200.

Please review our complete Alcohol Policy on our Health & Safety page.

Gillette Stadium welcomes service animals assisting guests with disabilities to the stadium. For information regarding service animals, please review our Accessible Services page or call our Ticket Office at (508) 384-9191.

Click here for customer service.

The Gillette Stadium App features mobile tickets, venue information, notifications, interactive chat bot, a concessions guide, and much more. Learn more about the Gillette Stadium App.

Please visit our Accessible Services page to learn about the stadium’s Assistive Listening System or call our Ticket Office at (508) 384-9191.

Click here for customer service.

There are no ATMs located at Gillette Stadium. 

Please note: Gillette Stadium is now a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of our 5 Cash-to-Card kiosks to convert cash to Visa® prepaid cards. To view a map of the kiosks, click here.

B

Located on the west side of the Main Concourse at section 131, inside the First Aid station, Gillette Stadium offers a baby-changing station, as well as several nursing stations. The stadium also provides family restrooms along both concourses.

Please review the stadium’s Bag Policy page, which includes a complete listing of our acceptable and prohibited items.

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Our Code of Conduct can be found on our Health & Safety page. If you require security assistance or want to report inappropriate fan behavior, please text the word CONDUCT to 50894 or send a text to (800) 280-9529. (Note: message and data rates may apply.)

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Please review our Parking page for details regarding bus, limo and RV parking.

C

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Gillette Stadium is now a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of our 5 Cash-to-Card kiosks to convert cash to Visa® prepaid cards. To view a map of the kiosks, click here.

Guests have free access to Enel X’s electric vehicle smart charging stations throughout Patriot Place. To view a map of the charging station locations, please click here.

Mobile phone charging stations are available at Gillette Stadium in the following areas:

  • Main Concourse at Sections 109 and 131
  • Upper Concourse at Sections 309 and 333
  • The East and West Cross Insurance Clubs
  • Optum Field Lounge
  • The Pavilion

Please visit one of our Guest Services booths to receive a Child Identification Wristband.

Patriots: All guests in attendance at Patriots home games require a ticket to gain entry into the stadium, regardless of age.

Revolution: For Revolution matches, children ages two (2) and under do not require a ticket. However, all other guests do.

Other Events: The policy for all other stadium events will vary. Please review the Event Guide for details regarding the specific event you are interested in attending.

Please visit our Accessible Services page to learn about the stadium’s Closed Captioning system or call our Ticket Office at (508) 384-9191.

Click here for customer service.

For information regarding Cross Insurance Club Membership or Suite Levels, please contact our VIP Sales team at (508)-384-4370 or [email protected].

Our Code of Conduct can be found on our Health & Safety page. If you require security assistance during the event or want to report inappropriate fan behavior, please text your issue and location to 50894. You may also call (800) 280-9529 during the event to report an issue. All texts are monitored in real-time during the event and senders will receive an acknowledgment of their text from the Security Command Center. (Note: message and data rates may apply.)

To view a list of what our concession stands and carts offer, please click here.

For more information about commuter rail service to Gillette Stadium, please visit our Transportation Page or visit the MBTA Website.

Here at Gillette Stadium we strive to deliver exceptional customer service. If you have feedback or a concern, please do not hesitate to email us at [email protected]. While at the stadium, please visit one of our Guest Services booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).

D

Gillette Stadium offers many dairy-free options in various stands. Please visit the Concessions Guide to see a breakdown of all the dairy-free options available at each stand.

For information on our FREE parking option for Patriots games in our delayed exit lot, click here to see all Patriots parking options, or secure the delayed exit parking now

At Patriots and Revolution games, guests wishing to participate in our Designated Driver Program should visit one of the stand-alone branded booths located inside the stadium gates, or one of the Guest Service booths located at midfield on both the east and west sides of the Main and Upper Concourses. As a Designated Driver you will receive one free soda in the stadium and free soda at Patriot Place restaurants in addition to other potential prizes.

Please review our Getting Here section.

Please visit our Accessible Services page to learn about Accessible (Disabled) Parking or call our Ticket Office at (508) 384-9191.

Click here to request more information on parking.

Our Code of Conduct can be found on our Health & Safety page. If you require security assistance or want to report inappropriate fan behavior, please text the word CONDUCT to 50894 or send a text to (800) 280-9529. (Note: message and data rates may apply.)

Drones and other unmanned aerial vehicles are strictly prohibited on the Gillette Stadium property at any time.

E

Guests have free access to Enel X’s electric vehicle smart charging stations throughout Patriot Place. To view a map of the charging station locations, please click here.

Please visit our Accessible Services page to learn about elevators that can be used for guests with mobility concerns or call our Ticket Office at (508) 384-9191.

Click here for customer service.

Gillette Stadium offers one (1) escalator at each of the four (4) club entrances (E1, E4, W1, W4) that patrons with Cross Insurance Club or Suite Levels tickets may use on event day.

To watch the Gillette Stadium Evacuation Video please visit our Helath & Safety page.

F

Revolution: All public restrooms are accessible to guests with ADA needs. Four (4) Family restrooms are located on the NW Main Concourse behind section 138, two (2) Family restrooms are in the East Cross Insurance Club, one (1) behind sections 216 & 224, and one (1) Family restroom is in the Optum Field Lounge. There is also one (1) changing table located in every restroom in the stadium.

Concerts/Patriots: All public restrooms are accessible to guests with ADA needs. There is also one (1) changing table located in every restroom in the stadium.
  • 100 Level: Four (4) family restrooms behind section 138
  • 200 Level: Two (2) family restrooms behind sections 216 and 224
    • The Cross Insurance Club: One (1) in NE, (1) one in NW, one (1) in (SE) and one (1) in SW – only open to customers with Club tickets
    • Optum Field Lounge: one (1) family restroom—only open to customers with OFL tickets
    • The Pavilion: one (1) family restroom—only open to customers with Pavilion Access
    • G-P Atrium: Four (4) family restrooms in total—only open to customers with G-P Atrium tickets
  • 300 Level: Four (4) family restrooms behind sections 304, 314, 326, 336, and two (2) family restrooms by Section 300 in the North End Zone (on either side of lighthouse)
  • First Aid stations are located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).
  • There is also a First Aid station in Parking Lot 51 (west side of Route 1) for most events when the P10 and P11 parking operations are open.

For information on our FREE parking option for Patriots games in our delayed exit lot, click here to see all Patriots parking options, or secure the delayed exit parking now

Click here for fundraising information

Learn some fun facts about Gillette Stadium at the bottom of our Stadium Overview page!

G

Patriots: Cross Insurance Club, Suite, G-P Atrium, Bud Light Celebration Beer Hall and Optum Field Lounge access is three (3) hours before kickoff. The Pavilion opens two and a half (2.5) hours before kickoff. All other gates open two (2) hours before kickoff.

Revolution: Stadium gates open one (1) hour before kickoff. Season Member gates open one (1) hour and fifteen (15) minutes before kickoff.

Concerts/Other Stadium Events: Gate opening times will vary per event. Please review the Event Guide for the specific event you are interested in attending. Or, follow us on Twitter at twitter.com/GilletteStadium for up-to-date information on any given stadium event.

The stadium offers many gluten free options. To view all gluten free options, please visit the Concession Guide.

Patriots: There are currently no group tickets available for Patriots home games. For more information about Premium Seating options, call (508) 384-4370 or email [email protected].

Revolution: There are a variety of group ticket options for Revolution home matches. For more information about Revolution Group Packages, contact the Revolution at 1.877.GET.REVS or email [email protected]. Additionally, you may visit revolutionsoccer.net/tickets/group-tickets.

Here at Gillette Stadium we strive to deliver exceptional customer service. If you have feedback or a concern, please do not hesitate to email us at [email protected]. Or, while at the stadium, please visit one of our Guest Services booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).

H

Visit The Patriots Hall of Fame presented by RTX, which is adjacent to the Patriots ProShop and directly across from the Gillette Stadium Ticket Office.

For all Gillette Stadium Health and Safety policies, please visit our Health & Safety page.

If you are interested in hosting an event at Gillette Stadium please visit our Host Your Event page or call (508) 384-4378.

There are two hotels located near Gillette Stadium at Patriot Place: Renaissance Boston Patriot Place and the Hilton Garden Inn Foxborough/Patriot Place. For more information on the Hotels located at Patriot Place, visit our Hotels page

I

Please visit our Accessible Services page to learn more or call our Ticket Office at (508) 384-9191.

K

The stadium offers Kosher Style hot dogs. Visit the Italian Sausage concession stands at sections 104, 111, 118, 127, 134, 303, and 325. For more information on food allergies, please visit the Concessions Guide

L

The Gillette Stadium Lighthouse was reimagined as part of our north end zone expansion project, bringing an iconic experiential feature to the stadium that fans of all ages can experience and enjoy. The top of the structure stands 22 stories above the playing field and is the tallest “lighthouse” in the United States! The 360-degree observation deck, known as the Lookout, provides spectacular panoramic views of the stadium and the surrounding area, including the Boston and Providence skylines. Admission is $5 for adults and children 10 and under are FREE. Click here for more information.

Any lost items that are turned in during an event may be found at the Guest Service booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open). Items not claimed during or immediately following an event will be brought to Security Command. For lost items, please call (508) 384-4259 or [email protected].

Missing children should be reported to the nearest stadium staff member. We recommend that families with small children participate in our Tag-A-Kid program. This will allow Gillette Stadium personnel to know the exact location of the child’s seat. Please register your children at one of our Guest Services booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open). The program is FREE and the child will receive a wristband with his/her seat location on it.

One of the best ways to assure against lost or stolen tickets is to utilize digital ticketing via the Gillette Stadium app.

Patriots Season Ticket Members: Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain the replacement ticket(s). On any ticket replacement, a $15 non-refundable processing fee will be charged at the time of replacement. If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.

Revolution Season Ticket Members: Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain the replacement ticket(s). If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.

Concerts/Other Events: If you lost your ticket (or believe it has been stolen) to a Gillette Stadium event, you must return to the original point of sale (e.g., Ticketmaster) as only the originator of the sale will be able to assist you.

M

For MBTA information, please visit our MBTA Page. For all public transportation information, please visit our Transportation page.

Seating Charts and Maps are available on our Seating Charts & Maps page.

Tickets to all events at Gillette Stadium will be mobile tickets. Fans can utilize their mobile tickets via the Gillette Stadium App which is available on the App Store and Google Play. For more information on accessing or transferring your Mobile Tickets, please click here.

N

Located on the west side of the Main Concourse at section 131, inside the First Aid station, Gillette Stadium offers nursing mothers a private room exclusively for them to nurse or pump during any ticketed event at the stadium. The room features three separate privacy pods to accommodate up to three nursing mothers at any given time. Each pod is separated by dividers and includes a comfortable swivel chair, a power outlet, side table and supplies. Additionally, a baby-changing station is located within close proximity.

Gillette Stadium offers many nut-free options in various stands. Please visit the Concessions Guide to see a breakdown of all the nut-free options available at each stand. 

O

Outside food and beverages are not permitted in the stadium.

If you have a medical or dietary concern, please email [email protected] at least 48 hours prior to the event requesting special permission.

You will hear back from us within 48 hours of sending your email. 

To see all our food options our stadium offers, please visit the Concessions Guide.

P

To answer all your stadium parking questions, please visit our Parking page.

Dine at one of 25 signature restaurants including The Harp, Davio’s Northern Italian Steakhouse, Skipjack’s, Tavolino, Six String Grill & Stage, Bar Louie, and family favorites like Red Robin, Five Guys Burgers and Olive Garden. 

Experience the area’s largest Trader Joe’s, or get your beauty fix at Ulta Beauty conveniently located in our South Marketplace.

Want more? Rock out at the retro-style bowling alley, Splitsville Luxury Lanes featuring live entertainment by Howl at the Moon and Topgolf Swing Suites. Take in a state-of-the-art movie-going experience at the fourteen-screen Showcase Cinema De Lux.

For more information on Patriot Place click here.

Only service animals assisting guests with disabilities are permitted at Gillette Stadium. For information regarding service animals, please review our Accessible Services page or call our Ticket Office at (508) 384-9191.

Free mobile phone charging stations are available at Gillette Stadium in the following areas:
Main Concourse at Sections 109 and 131
Upper Concourse at Sections 309 and 333
East and West Cross Insurance Clubs
Optum Field Lounge
The Pavilion

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Please also review our Parking Lot Prohibited Items List.

The official Patriots and Revolution team store, the ProShop, is located in Enel Plaza adjacent to the Patriot Place Gate and the Gillette Stadium Ticket Office in the northeast corner of the stadium.

Click here for public transportation information and here for MBTA information.

Patriots: All individual game tickets for the New England Patriots are sold online through Ticketmaster.

Revolution: All Revolution tickets can be purchased online at www.revolutionsoccer.net/tickets or by calling 1.877.GET.REVS.

Concerts/Other Events: All tickets for Gillette Stadium events are sold directly through Ticketmaster.

For current event on-sale information, review our Upcoming Events page.

R

Please visit our Accessible Services page to learn more or call our Ticket Office at (508) 384-9191.

Click here to contact customer service.

There is no stadium re-entry at Patriots and Revolution games. However, re-entry policies for other events may vary. To learn more, we always recommend that you review the Event Guide for the specific event you plan to attend.

For all stadium events, there is no parking lot re-entry nor are refunds granted.

Please visit our Accessible Services page to learn more about seat relocation or call our Ticket Office at (508) 384-9191.

Patriots: All public restrooms are accessible to guests with disabilities. Family restrooms are located on the concourse behind sections 140, 203, 217, 224, 237, 304, 314, 326 and 336. Two family restrooms are also available in both the East and West Cross Insurance Clubs.

Revolution: All public restrooms are accessible to guests with disabilities. Family restrooms are located on the concourse behind section 140, within the First Aid stations at midfield on both the east and west sidelines, and two within the East Cross Insurance Club.

Concerts: All public restrooms are accessible to guests with disabilities. Family restrooms are located within the First Aid stations at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open). Two family restrooms are also available in both the East and West Cross Insurance Clubs. For concerts, the remaining family bathrooms are not open due to security issues.

Please visit our Transportation page for more information.

S

Review Upcoming Events for an up-to-date schedule of stadium events.

Through our Name in Lights program you can submit a special message to be displayed on the HD corner boards during a Patriots home game. All proceeds benefit the New England Patriots Charitable Foundation. Visit https://www.patriots.com/community/foundation-fundraisers for more information.

Patriots: The Patriots have been sold out since 1994. The Patriots Season Ticket Waitlist was created to give fans the opportunity to be first in line to purchase season tickets as they become available and to receive other Waitlist amenities. For more information about “The List,” visit www.patriots.com/thelist.

Revolution: The Revolution offer a variety of affordable and exciting Season Membership options. For more information about Revolution Season Memberships, visit www.revolutionsoccer.net/memberships.

Seating charts are available on our Seating Charts & Maps page.

Please visit our Accessible Services page to learn about Accessible Seating and Relocation or call our Ticket Office at (508) 384-9191.

Patriots: The majority of Gillette Stadium is occupied by New England Patriots Season Ticket Members. As such, there are no seat upgrades available for Patriots home games.

Revolution: To purchase New England Revolution Seat Upgrades, download the Gillette Stadium App for an iPhone or Android phone and select the Seat Upgrade button in the tickets menu. Select an upcoming game and register using your mobile phone number and email address. Once Upgrades become available, we will text you. For more information, visit www.revolutionsoccer.net/matchday/seat-upgrades.

Review our Health & Safety page for complete security policy information. If you require security assistance during the event or want to report inappropriate fan behavior, please text your issue and location to 50894. You may also call (800) 280-9529 during the event to report an issue. All texts are monitored in real-time during the event and senders will receive an acknowledgment of their text from the Security Command Center. (Note: message and data rates may apply.)

Smoking or vaping is prohibited inside the stadium.
  • Soy-free options at Gillette Stadium include Hamburger (without bun), Cheeseburger (without Bun), Popcorn, Peanuts, and Candy. These items are offered at most locations in the building. All fried items are fried in Soybean oil, and as such are not safe for those allergic to Soy products.
  • We also offer soy-free Salads (without dressing) and a fruit cup at the Market Express at sections 105 and 129.
  • Check out all concessions offerings on our Concessions Page

Unfortunately, Gillette Stadium does not offer stadium tours.

We recommend that you visit The Patriots Hall of Fame presented by RTX, which is adjacent to the Patriots ProShop and directly across from the Gillette Stadium Ticket Office.

One of the best ways to assure against lost or stolen tickets is to utilize digital ticketing via the Gillette Stadium app.

Patriots Season Ticket Members: Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain the replacement ticket(s). On any ticket replacement, a $15 non-refundable processing fee will be charged at the time of replacement. If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.

Revolution Season Ticket Members: Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain the replacement ticket(s). If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.

Concerts/Other Events: If you lost your ticket (or believe it has been stolen) to a Gillette Stadium event, you must return to the original point of sale (e.g., Ticketmaster) as only the originator of the sale will be able to assist you.

Launched in October of 2015 by the White House, Stop the Bleed is a national awareness campaign and a call to action. Stop the Bleed is intended to cultivate grassroots efforts that encourage bystanders to become trained, equipped, and empowered to help in a bleeding emergency before professional help arrives.

Gillette Stadium has become the first Stop the Bleed certified venue in the world with over 500 support staff members trained and blood control kits located throughout the property. For additional information, please visit www.stopthebleed.org or watch this PSA.

For suite rentals and sales information, please contact VIP Sales at [email protected] or (508) 384-4370.

T

Please visit our Parking page for complete Tailgating rules and regulations.

Please visit our Transportation Page for information regarding taxi service to and from the stadium.

The official Patriots and Revolution team store, the ProShop, is located in the Patriot Place Plaza adjacent to the Gillette Stadium Ticket Office in the northeast corner of the stadium

Please visit our Tickets page for information regarding the Gillette Stadium Ticket Office.

Review the Gillette Stadium Ticket Terms & Conditions here.
 
 

U

For a complete list of what is and is not allowed inside the stadium, please visit our Bag Policy page.

Unmanned aerial vehicles and drones are strictly prohibited on the Gillette Stadium property at any time.

V

Gillette Stadium is no longer a COVID-19 vaccination center. In addition, proof of COVID-19 vaccination status is not required to attend games and events at Gillette Stadium. However, all ticketholders must agree that neither they nor their guests will attend an event if they have tested positive for COVID-19 in the past 14 days, been exposed to someone who has tested positive for COVID-19 in the past 14 days, or experienced symptoms of COVID-19 within 48 hours prior to the event.

Visit our Health and Safety page for more information.

Smoking or vaping is prohibited inside the stadium.

For vegetarian food options, visit the Tailgate Grill, Market Express, or Stadium Pizza concession stands. Note: open concession stands will vary per event.

Visit our Concessions Guide to see full food offerings. 

Guests have free access to Enel X’s electric vehicle smart charging stations throughout Patriot Place. To view a map of the charging station locations, please click here.

W

Please visit our Accessible Services page to learn about Wheelchairs or call our Ticket Office at (508) 384-9191.

Click here for customer service.

Gillette Stadium offers one (1) escalator at each of the four (4) club entrances (E1, E4, W1, W4) that patrons with Cross Insurance Club or Suite Levels tickets may use on event day.

Please visit our Tickets page for information regarding the Will Call and the Gillette Stadium Ticket Office.