Accessible services

Gillette Stadium strives to meet the needs of all our patrons. If we are unable to answer any of your accessible services questions, please do not hesitate to email us at [email protected].

If you have questions or need assistance while at the stadium on event day, please visit our Guest Services booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).

ACCESSIBLE tickets

Accessible seating options can be purchased by calling the Gillette Stadium Ticket Office at (508) 384-9191 when tickets go on sale to the public or during a presale with a valid presale code.

For most events, accessible seating options can also be purchased directly through Ticketmaster.com by toggling the Accessibility button under the filter tool. A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit.

Gillette Stadium provides wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. Accessible seating options can be purchased by calling the Gillette Stadium Ticket Office at (508) 384-9191 when tickets go on sale to the public or during a presale with a valid presale code.

For most events, accessible seating options can also be purchased directly through Ticketmaster.com by toggling the Accessibility button under the filter tool. A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit.

We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. All tickets for accessible seating are subject to availability and are made available for purchase on a first-come, first-serve basis.

Note: Season ticket sales for Gillette Stadium accessible seating areas go on sale at the same time as season ticket sales for customers without disabilities and in a manner which affords full and equal accessibility to wheelchair users and their companions. Guests requiring accessible seating and their companions shall be afforded a choice of seating locations dispersed from among all the wheelchair/companion stadium locations.

A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit. Only one (1) seat must be immediately adjacent to the wheelchair space. Up to two (2) other companion seats may also be adjacent to the wheelchair seating space, subject to availability. If additional companion seats are not available in an adjacent manner, they will be located in a nearby location.

Patrons who acquire valid tickets for Patriots, Revolution, and all other events/games at Gillette Stadium and need to be relocated to a designated wheelchair and companion seating area are required to exchange tickets through the Gillette Stadium Ticket Office by calling (508) 384-9191.

Please be advised that such exchanges and relocations are subject to wheelchair and companion seat availability and are accommodated on a first-come, first-serve basis with a maximum of (1) accessible ticket and (1) companion ticket.

Please note: Gillette Stadium reserves the right to take appropriate action including, but not limited to, relocation, ejection, and season ticket revocation for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to,  misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.

ACCESSIBLE parking

Accessible parking is available for each event at Gillette Stadium. For all questions relating to accessible parking, please email [email protected].

Access to Gillette Stadium’s licensed ADA parking spaces is restricted to patrons with a valid state issued ADA parking placard or license plate. If you have mobility issues but do not have a state issued disabled parking placard or license plate, please enter the P7 entrance from the south or the P2 entrance from the north for Patriots games, and P7 or P1 for Revolution matches and concerts/special events. When you arrive, inform the cashier that you require close parking and they will do their best to accommodate you, subject to availability.

  • Patriots: ADA parking spaces are located in Lot 4A when arriving from the north, and Lot 22 when arriving from the south. Overflow ADA parking spaces are located in Lot 3A when arriving from the north, and Lot 20B when arriving from the south. 

  • Revolution: ADA parking is located in Lots 4, 5 and 6 when arriving from the north, and Lot 22 when arriving from the south.

  • Concerts/Special Events: Accessible parking is located in P1 when arriving from the north and P7 when arriving from the south. Fans with floor seats requiring accessible parking should park on the east via P1.
 

Please note: Gillette Stadium honors any state issue accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.

When arriving at Lot 55, ADA guests with valid ADA placards or license plates will have their parking pass scanned and be issued two wristbands for a shuttle that will bring them and one guest to and from the stadium. A few things to keep in mind when utilizing the Free Parking lot:

  • The shuttle to and from the stadium is not an express service as the shuttles will move at the speed of the walking guests. Like pedestrians coming from that lot, the shuttles will be delayed due to the volume of pedestrian and vehicle traffic at that particular time.
  • All guests utilizing the shuttles will be brought to the nearest stadium entrance which is the Bank of America Gate. Please keep in mind that this is the only Drop-off/Pick-up location.
  • Shuttles will provide transportation back to Lot 55 from the Drop-off/Pick-up location until 90 mins following the game. As with the arrival to the stadium, the shuttles could be subject to delays due to the volume of pedestrian and vehicle traffic.
  • The shuttles in use include Chair Vans.
  • Only guests with valid wristbands will be allowed access to the shuttles.
  • All patrons who use this free parking option cannot exit the lot until 75 minutes after the conclusion of the game.
  • Should you have any further questions, please feel free to contact us at [email protected].

ACCESSIBLE CHANGING TABLES

Gillette Stadium has installed Adult Changing Tables in the Main Concourse West First Aid Bathroom (across from Section 132) and the Upper Concourse East First Aid Bathroom (across from Section 310). The installation of these changing tables helps assist adults with disabilities and improve the ADA experience. 

Accessible services a-z

Patriots: To learn more about accessible parking options at Patriots games, please click here.

Revolution: All fans who park in the designated ADA disabled parking spaces must have a valid disabled parking placard or license plate issued by their home state. If you have mobility issues, but do not have a state issued disabled parking placard or license plate, please enter Lot 3 from the north (enter via P1), and Lot 20 from the south (enter via P7). Review the Revolution Parking Map for more information.

Concerts/Special Events: Accessible parking is located in P1 and P7 from the north and south respectively. All fans who park in the designated ADA disabled parking spaces must have a valid disabled parking placard or license plate issued by their home state. If you have mobility issues, but do not have a state issued disabled parking placard or license plate, please enter the P7 entrance from the south or the P2 entrance from the north. When you arrive inform the cashier that you require close parking and they will do their best to accommodate.

Please keep in mind that placarded disabled spots fill within one and a half (1.5) hours of the lot opening, and all overflow parks in the same lot, which also fills quickly, so please arrive early. Review the Concert/Special Events Parking Map for more information.

Please note: Gillette Stadium honors any state issue accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.

  • Gillette Stadium provides wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. For more information, please review one of the Accessible Seating Maps listed above. Accessible seating options can be purchased by calling the Gillette Stadium Ticket Office at (508) 384-9191 when tickets go on sale to the public or during a presale if you have a valid presale code. For most events, accessible seating options can also be purchased directly through Ticketmaster.com by toggling the Accessibility button under the filter tool.
  • A person with a disability or third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit. Only one (1) seat must be immediately adjacent to the wheelchair space. Up to two (2) other companion seats may also be adjacent to the wheelchair seating space, subject to availability. If additional companion seats are not available in an adjacent manner, they will be located in a nearby location.
  • Season ticket sales for Gillette Stadium accessible seating areas shall go on sale at the same time as season ticket sales for customers without disabilities and in a manner which affords full and equal accessibility to wheelchair users and their companions. Guests requiring accessible seating and their companions shall be afforded a choice of seating locations dispersed from among all the wheelchair/companion stadium locations.
  • Please note: Gillette Stadium reserves the right to take appropriate action including, but not limited to, relocation, ejection, and season ticket revocation for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.
  • Patrons who acquire valid tickets for Patriots, Revolution, and all other events/games at Gillette Stadium and need to be relocated to a designated wheelchair and companion seating area are required to exchange tickets through the Gillette Stadium Ticket Office. For Revolution tickets, you may also reach out to your representative or Revolution Customer Service for assistance. Due to limited availability, it is recommended that guests exchange tickets in advance. On event day, guests can visit the Ticket Office prior to entering the stadium, or once inside, the Advanced Ticket windows located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open) to seek accommodation. Please be advised that such exchanges and relocations are subject to wheelchair & companion seat availability and are accommodated on a first-come, first-serve basis with a maximum of (1) accessible ticket and (1) companion ticket. To process an exchange in advance of your event or for more information, call (508) 384-9191.
  • Please note: Gillette Stadium reserves the right to take appropriate action including, but not limited to, relocation, ejection, and season ticket revocation for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.

Gillette Stadium has installed Adult Changing Tables in the Main Concourse West First Aid Bathroom (across from Section 132) and the Upper Concourse East First Aid Bathroom (across from Section 310). The installation of these changing tables helps assist adults with disabilities and improve the ADA experience. 

  • Click here to view the ADA Accessible Seating Map for Patriots Games. 
  • Click here to view the ADA Accessible Seating Map for Revolution Matches. 
  • Click here to view the ADA Accessible Seating Map for Concert and other special events. 

When arriving at Lot 55, ADA guests with valid ADA placards or license plates will have their parking pass scanned and be issued two wristbands for a shuttle that will bring them and one guest to and from the stadium. A few things to keep in mind when utilizing the Free Parking lot:

  • The shuttle to and from the stadium is not an express service as the shuttles will move at the speed of the walking guests. Like pedestrians coming from that lot, the shuttles will be delayed due to the volume of pedestrian and vehicle traffic at that particular time.
  • All guests utilizing the shuttles will be brought to the nearest stadium entrance which is the Bank of America Gate. Please keep in mind that this is the only Drop-off/Pick-up location.
  • Shuttles will provide transportation back to Lot 55 from the Drop-off/Pick-up location until 90mins following the game. As with the arrival to the stadium, the shuttles could be subject to delays due to the volume of pedestrian and vehicle traffic.
  • The shuttles in use include Chair Vans.
  • Only guests with valid wristbands will be allowed access to the shuttles.
  • All patrons who use this free parking option cannot exit the lot until 75 minutes after the conclusion of the game.
  • Should you have any further questions, please feel free to contact us at [email protected].
  • Gillette Stadium offers an advanced assistive listening system (ALS) for use at all ticketed events except concerts/special events. Please visit Guest Services located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open) or contact our customer service team at [email protected] for more information.
  • Please note: a driver’s license, credit card, or some form of identification will be required as a deposit.

As an added service to our guests who are deaf or hard of hearing, we have implemented captioning via our Gillette Stadium mobile app, available for both iPhone and Android devices. If you do not have access to a mobile phone with Internet capabilities, then please arrange to use a mobile captioning device in advance of the event by contacting our customer service team at [email protected]

The location and number of elevators in service will vary per event. We recommend you review the respective Accessible Seating map listed above.

Patriots: There are six accessible elevator locations for guests with disabilities in the stadium for Patriots game days. Accessible express elevators are located on the east side of the stadium adjacent to the E1 entrance next to the Ticketmaster gate (for guests with tickets to the Main and Upper Concourses), and on the west side of the stadium adjacent to the W1 entrance next to the Bank of America gate (for guests with tickets to the Main and Upper Concourses). Also, an accessible elevator is located at the W3 Suite Levels entrance for access to all levels.

For guests with disabilities sitting in the Cross Insurance Club or Suite Levels, accessible elevators are located on the east side of the stadium at the E2 and E3 Suite Levels Entrances and on the west side of the stadium at the W2 or W3 Suite Levels entrances. To view a map of these entrances, please click here. 

Revolution: There are two accessible elevator locations for guests with disabilities in the stadium for Revolution matches. Accessible elevators are located on the east side of the stadium at the E2 Suite Levels entrance and on the west side of the stadium at the W2 Suite Levels entrance. To view a map of these entrances, please click here. 

Concerts/Special Events: There are four accessible elevator locations for guests with disabilities in the stadium for concerts/special events. Accessible elevators are located on the east side of the stadium at the E2 and E3 Suite Levels entrances and on the west side of the stadium at the W2 and W3 Suite Levels entrance. To view a map of these entrances, please click here.

Please note: usage is restricted to the guest with a disability and three (3) companions, however, Gillette Stadium reserves the right to limit usage to the guest with a disability and one (1) companion at peak times (45 minutes prior to event start or post-event) to improve ride efficiency.

Guests requiring interpreting services for concerts and special events should contact the ADA Coordinator in the Gillette Stadium Ticket Office at (508) 384-9191 at the time you purchase your tickets. Please be advised because of booking constraints, we may not be able to secure qualified ASL interpreters three weeks before a show or event.

There are no public phones at Gillette Stadium. However, portable chargers are allowed in for events, and there are mobile phone charging stations located in the following areas:
  • Main Concourse at Sections 109 and 131
  • Upper Concourse at Sections 309 and 333
  • East and West Cross Insurance Clubs
  • Optum Field Lounge
  • The Pavilion

Public, code compliant ramps are available at Gillette Stadium. These ramps are located at the Ticketmaster Gate, Bank of America Gate and CVS Health Gate. We recommend you review the respective Accessible Seating map listed above for exact location information. 

All public restrooms are accessible to guests with disabilities.

Family Restroom locations at the stadium*:
100 Level – 4 located behind Section 138
200 Level – Sections 216 and 224
300 Level – Sections 304, 314, 326, 336, and 2 behind Section 300 in the North End Zone (on either side of the Lighthouse)
The Cross Insurance Club – 1 in NE Club, 1 in NW Club, 1 in SE Club, and 1 in SW Club. They are only open to customers with Club Tickets
Optum Field Lounge – 1 in the lounge. It is only open to customers with OFL tickets
The Pavilion – 1 in the pavilion. It is only open to customers with Pavilion Access
G-P Atrium – 4 in the atrium. They are only open to customers with G-P Atrium tickets

*For concerts/special events and Revolution matches, not all of these family bathrooms are open due to security issues.

Gillette Stadium welcomes service animals assisting guests with disabilities to the stadium. We encourage guests requiring service animals to contact us as early as possible for potential seating relocation purposes. Contact our customer service team at [email protected] for more information.

Gillette Stadium does not have wheelchairs available for use by guests, but the stadium does provide wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. For more information, please review one of the Accessible Seating Maps listed above, or call (508) 384-9191.

Meeting the needs of all our patrons at Gillette Stadium is an ongoing commitment. In our quest to continually improve stadium accessibility, please contact us with any comments, questions and/or suggestions: (508) 384-9191.

ATTN: ADA Coordinator Guest Services
Gillette Stadium Ticket Office
One Patriot Place
Foxborough, MA 02035-1388

Phone: (508) 384-9191