Accessible Services

Gillette Stadium strives to meet the needs of all our patrons. If we are unable to answer any of your accessible services questions, please do not hesitate to email us at customerservice@gillettestadium.com.

If you have questions or need assistance while at the stadium on event day, please visit our Guest Services booths located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).

Accessible Tickets

Accessible seating options can be purchased by calling the Gillette Stadium Ticket Office at (508) 384-9191 / MassRelay (800) 439-2370 when tickets go on sale to the public or during a presale with a valid presale code.

For most events, accessible seating options can also be purchased directly through Ticketmaster.com by toggling the Accessibility button under the filter tool. A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit.
Accessible Seating Map
(Patriots)
Accessible Seating Map (Revolution)
Accessible Seating Map (Concerts)

Gillette Stadium provides wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. Accessible seating options can be purchased by calling the Gillette Stadium Ticket Office at (508) 384-9191 / MassRelay (800) 439-2370 when tickets go on sale to the public or during a presale with a valid presale code.

For most events, accessible seating options can also be purchased directly through Ticketmaster.com by toggling the Accessibility button under the filter tool. A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit.

We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. All tickets for accessible seating are subject to availability and are made available for purchase on a first-come, first-serve basis.

Note: Season ticket sales for Gillette Stadium accessible seating areas go on sale at the same time as season ticket sales for customers without disabilities and in a manner which affords full and equal accessibility to wheelchair users and their companions. Guests requiring accessible seating and their companions shall be afforded a choice of seating locations dispersed from among all the wheelchair/companion stadium locations.

A person with a disability or a third party buying on his/her/their behalf are able to purchase as many tickets as allowed within the event ticket limit. Only one (1) seat must be immediately adjacent to the wheelchair space. Up to two (2) other companion seats may also be adjacent to the wheelchair seating space, subject to availability. If additional companion seats are not available in an adjacent manner, they will be located in a nearby location.

Patrons who acquire valid tickets for Patriots, Revolution, and all other events/games at Gillette Stadium and need to be relocated to a designated wheelchair and companion seating area are required to exchange tickets through the Gillette Stadium Ticket Office by calling (508) 384-9191 / MassRelay (800) 439-2370.

Please be advised that such exchanges and relocations are subject to wheelchair and companion seat availability and are accommodated on a first-come, first-serve basis with a maximum of (1) accessible ticket and (1) companion ticket.

Please note: Gillette Stadium reserves the right to take appropriate action including, but not limited to, relocation, ejection, and season ticket revocation for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to,  misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.

Accessible Parking

Accessible parking is available for each event at Gillette Stadium. For all questions relating to accessible parking, please email parking@gillettestadium.com.

Access to Gillette Stadium’s licensed ADA parking spaces is restricted to patrons with a valid state issued ADA parking placard or license plate. If you have mobility issues but do not have a state issued disabled parking placard or license plate, please enter the P7 entrance from the south or the P2 entrance from the north for Patriots games, and P7 or P1 for Revolution matches and concerts. When you arrive, inform the cashier that you require close parking and they will do their best to accommodate you, subject to availability.
  • Patriots: For the 2022 season, Gillette Stadium’s licensed ADA parking spaces are located in Lot 4 when arriving from the north and Lot 22 if traveling from the south. Overflow ADA parking spaces are located in Lot 3 when arriving from the north and Lot 20 if traveling from the south. Additional information is available at https://www.gillettestadium.com/ada-parking/.
  • Revolution: ADA parking is located in Lots 4, 5 and 6 when arriving from the north and Lot 22 when traveling from the south.
  • Concerts: Accessible parking is located in P1 and P7 from the north and south respectively.
Please note: Gillette Stadium honors any state issue accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.

When arriving at Lot 55, ADA guests with valid ADA placards or license plates will have their parking pass scanned and be issued two wristbands for a shuttle that will bring them and one guest to and from the stadium. A few things to keep in mind when utilizing the Free Parking lot:

  • The shuttle to and from the stadium is not an express service as the shuttles will move at the speed of the walking guests. Like pedestrians coming from that lot, the shuttles will be delayed due to the volume of pedestrian and vehicle traffic at that particular time.
  • All guests utilizing the shuttles will be brought to the nearest stadium entrance which is the Bank of America Gate. Please keep in mind that this is the only Drop-off/Pick-up location.
  • Shuttles will provide transportation back to Lot 55 from the Drop-off/Pick-up location until 90 mins following the game. As with the arrival to the stadium, the shuttles could be subject to delays due to the volume of pedestrian and vehicle traffic.
  • The shuttles in use include Chair Vans.
  • Only guests with valid wristbands will be allowed access to the shuttles.
  • All patrons who use this free parking option cannot exit the lot until 75 minutes after the conclusion of the game.
  • Should you have any further questions, please feel free to contact us at parking@gillettestadium.com.

Other Important Accesible Services Information

Gillette Stadium offers an advanced assistive listening system (ALS) for use at all ticketed events except concerts. Please visit Guest Services located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open) or contact our customer service team at customerservice@gillettestadium.com for more information.

Please note: a driver’s license, credit card, or some form of identification will be required as a deposit.

As an added service to our guests who are deaf or hard of hearing, we have implemented captioning via our Gillette Stadium mobile app, available for both iPhone and Android devices. If you do not have access to a mobile phone with Internet capabilities, then please arrange to use a mobile captioning device in advance of the event by contacting our customer service team at customerservice@gillettestadium.com.

The location and number of elevators in service will vary per event. We recommend you review the respective Accessible Seating map listed above.

Patriots: There are six accessible elevator locations for guests with disabilities in the stadium for Patriots game days. Accessible express elevators are located on the east side of the stadium adjacent to the E1 entrance next to the Ticketmaster gate (for guests with tickets to the Main, Mezzanine and Upper Concourses), and on the west side of the stadium adjacent to the W1 entrance next to the Bank of America gate (for guests with tickets to the Mezzanine and Upper Concourses). Also, an accessible elevator is located at the W3 Dell Technologies Suite Levels entrance for access to all levels.

IMPORTANT: NEW ACCESS ROUTE TO E1 ADA ELEVATOR Due to construction on the east side of the stadium, the access route to the E1 ADA Elevator has changed. Guests requiring use of this elevator must now enter the stadium at the Ticketmaster Gate. Once through security and ticket scanning, you will follow a new path under the Patriot Place ramp to the E1 ADA Elevator entrance. To see a map of the new route, please click here.

For guests with disabilities sitting in the Putnam Club or Dell Technologies Suite Levels, accessible elevators are located on the east side of the stadium at the E2 and E3 Dell Technologies Suite Levels Entrances and on the west side of the stadium at the W2 or W3 Dell Technologies Suite Levels entrances.

Revolution: There are two accessible elevator locations for guests with disabilities in the stadium for Revolution matches. Accessible elevators are located on the east side of the stadium at the E2 Dell Technologies Suite Levels entrance and on the west side of the stadium at the W2 Dell Technologies Suite Levels entrance.

Concerts: There are four accessible elevator locations for guests with disabilities in the stadium for concerts. Accessible elevators are located on the east side of the stadium at the E2 and E3 Dell Technologies Suite Levels entrances and on the west side of the stadium at the W2 and W3 Dell Technologies Suite Levels entrance.

Please note: usage is restricted to the guest with a disability and three (3) companions, however, Gillette Stadium reserves the right to limit usage to the guest with a disability and one (1) companion at peak times (45 minutes prior to event start or post-event) to improve ride efficiency.

Guests requiring interpreting services for concerts and events should contact the ADA Coordinator in the Gillette Stadium Ticket Office at (508) 384-9191 / MassRelay (800) 439-2370 at the time you purchase your tickets. Guests should request an ASL interpreter at least three weeks prior to the event, to allow us time to procure a qualified interpreter.

Public, code compliant ramps are available at Gillette Stadium. These ramps are located at the Ticketmaster Gate, Bank of America Gate and CVS Health Gate. We recommend you review the respective Accessible Seating map listed above for exact location information.

Patriots: All public restrooms are accessible to guests with disabilities. Family restrooms are located on the concourse behind sections 140, 203, 217, 224, 237, 304, 314, 326 and 336. Two family restrooms are also available in both the east and west Putnam Clubs.

Revolution: All public restrooms are accessible to guests with disabilities. Family restrooms are located on the concourse behind section 140, within the First Aid stations at midfield on both the east and west sidelines, and two within the east Putnam Club.

Concerts: All public restrooms are accessible to guests with disabilities. Family restrooms are located within the First Aid stations at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open). Two family restrooms are also available in both the east and west Putnam Clubs. For concerts, the remaining family bathrooms are not open due to security issues.

 

Gillette Stadium welcomes service animals assisting guests with disabilities to the stadium. We encourage guests requiring service animals to contact us as early as possible for potential seating relocation purposes. Contact our customer service team at customerservice@gillettestadium.com for more information.

Gillette Stadium does not have wheelchairs available for use by guests, but the stadium does provide wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. For more information, please review one of the Accessible Seating Maps listed above, or call (508) 384-9191 / MassRelay (800) 439-2370.