The New England Patriots are excited to welcome you back to Gillette Stadium in 2025! Please review the comprehensive list of FAQs below before attending Patriots home games this season.
If you need assistance managing your mobile tickets, the Patriots Member Services team is here to help. Our Mobile Ticketing Step-By-Step Guide provides detailed instructions for downloading, transferring, and posting your Patriots tickets for sale.
Should you have further questions, please contact us at [email protected] or (508) 384-4288.
If you and/ or your guests are having difficulty accessing tickets on game day, dedicated ticketing support staff are positioned at each of the main Gillette Stadium gates. Alternately, the Ticket Office is located across from the Patriots ProShop and Patriots Hall of Fame presented by RTX.
Gillette Stadium is a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able to utilize one of our new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click here.
In accordance with Gillette Stadium security guidelines, fans will only be permitted to carry the following bags, packages, or containers at all ticketed events:
All event attendees can access their mobile ticket(s) via the Gillette Stadium App which is free to download and can be found in the App Store (for iPhone users) and Google Play Store (for Android users).
If you have yet to download the Gillette Stadium App be sure to do so at your earliest convenience to ensure you can successfully sign in to your account and view your tickets. We strongly recommend adding all of your tickets to your Apple Wallet (for iPhone users) or Google Pay (for Android users). Instructions detailing how to add tickets to your Mobile Wallet can be found in our Mobile Ticketing Step-By-Step Guide.
Yes. You can swipe to view multiple tickets within your account; however, transferring each individual their own ticket is recommended. Transferring tickets provides (1) a way for all ticket holders to obtain event updates while on site and (2) accessibility to their seat information at all times.
If you and/ or your guests are having difficulty accessing tickets on game day, dedicated ticketing support staff are positioned at each of the main Gillette Stadium gates. Alternately, the Ticket Office is located across from the Patriots ProShop and Patriots Hall of Fame presented by RTX.
Transfer tickets to your group in advance so you do not have to wait for others to get into the event. Since each person entering Gillette Stadium will need a ticket to enter, you can transfer each individual in your party their own ticket prior to arrival. Click here to access our full mobile ticketing tutorial which explains how to transfer tickets.
Yes. When an individual receives a ticket transfer offer, they will need to log in to an existing account (if applicable) or they will be prompted to create a Ticketmaster account.
You can manage your tickets from a desktop or laptop but all tickets will ultimately need to be accessed from a smartphone to render the barcodes and scan into Gillette Stadium. When accessing your Account Manager on a desktop or laptop, you will have the ability to transfer tickets and post tickets for resale (if applicable).
Yes. The NFL Ticket Network allows ticket holders the ability to resell their ticket(s) for all ten (10) games in their ticket package in addition to any potential Playoff game(s).
Yes. As League-licensed, authorized platforms, all NFL tickets listed on the NFL Ticket Exchange, SeatGeek and Sports Illustrated Tickets are authenticated by Ticketmaster. Ticket holders may post their tickets for resale simultaneously on any of these platforms.
Cross Insurance Club tickets are just one element of a premium membership. Therefore, they are not eligible for individual resale on the NFL Ticketing Network. All policies detailed in the member agreement remain in effect for Cross Insurance Club Members who do not also hold bowl seats.
No. Hospitality passes are a component of a contractual membership and, as such, are not authorized for individual resale on the NFL Ticket Network. While Optum Field Lounge Members, Bud Light Celebration Beer Hall Members, and G-P Atrium Members are welcome to utilize the NFL Ticket Network to post their game tickets for resale, hospitality passes are not eligible for resale.
No. Gillette Stadium parking passes cannot be posted for resale.
You will not be held responsible for the actions of the individual(s) who purchase your ticket(s) provided you use the NFL Ticket Network (NFL Ticket Exchange, SeatGeek, Sports Illustrated Tickets) to sell your tickets.
Click here to view variable pricing information for Season Ticket Members for the 2025 season.
Please contact the Patriots Member Services team via email at [email protected] or via phone at (508) 384-4288 during normal business hours (Monday through Friday from 9:00 AM – 5:00 PM) for assistance.
Please contact the Patriots Member Services via email at [email protected] or via phone at (508) 384-4288 if you or the person you are transferring tickets to does not have a smartphone.
For the most detailed and up to date information regarding Gillette Stadium parking policies and procedures and answers to a number of Frequently Asked Questions, please click here.
There are six accessible elevator locations for guests with disabilities in the stadium for Patriots game days.
Accessible express elevators are located on the east side of the stadium adjacent to the E1 entrance next to the Ticketmaster Gate (for guests with tickets to the Main, Mezzanine, and Upper Concourses), and on the west side of the stadium adjacent to the W1 entrance next to the Bank of America Gate (for guests with tickets to the Mezzanine and Upper Concourses). An accessible elevator is also located at the W3 Bank of America Suite Level entrance for access to all levels.
IMPORTANT: Due to the ongoing construction on the north side of the stadium, the access route to the E1 ADA Elevator has changed. Guests requiring use of the East ADA elevator must enter the stadium at the Ticketmaster Gate. Once through security and ticket scanning, follow the path under the Ticketmaster ramp to the ADA Elevator entrance. To see a map of this route, click here.
Club, Suite, G-P Atrium, Bud Light Celebration Beer Hall and Optum Field Lounge access begins three (3) hours prior to kickoff. All other gates open two (2) hours prior to kickoff.
If you have feedback or a concern, please do not hesitate to email [email protected]. While at the stadium, you may visit one of our Guest Services booths located at midfield on both the east and west sides of the Main Concourse and Upper Concourse (between Sections 109-110, 131-132, 309-310, and 331-332). You may also report an issue from the Gillette Stadium App. To do so, tap the word MORE in the bottom right hand corner of the app homepage. Then, tap REPORT AN ISSUE and enter the required information.
Click here for more information on the Gillette Stadium Bag Policy which includes a list of acceptable and prohibited items.
If you need to request an exception to the stadium’s bag policy for medical supplies (e.g., breast pump, etc.) or dietary considerations, please send an email at least 48 hours in advance of the event you plan to attend to [email protected].
Click here for more information on 2025 concessions options for Patriots home games.
All concession stands are cashless, accommodating contactless payment options only. If needed, event attendees will be able to utilize one of our Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click here.
To access your ProShop discount in store, you will need to scan your Season Ticket Member (STM) Benefits Pass from your phone’s Mobile Wallet. If you are having trouble locating your STM Benefits Pass, please contact our Patriots Member Services team at [email protected] or via phone at (508) 384-4288.
Game Days: 8:00 AM until 75 minutes after the conclusion of the game for games that kick off at 1:00 PM; 10:00 AM until one (1) hour after the conclusion of the game for all other games.
Non-Game Days: 10:00 AM – 6:00 PM
Season Ticket Members may also visit the online Patriot ProShop any time. The online Patriots ProShop is a Fanatics experience.
If you cannot locate your unique discount code, please email [email protected] for further assistance.
