To ensure your safety and comfort for all 2021 ticketed events, please review the Gillette Stadium Know Before You Go Page in its entirety.

Patron Screening

Everyone who seeks admission into Gillette Stadium, including infants and small children, must have a ticket and must consent to a search of their person and anything they are carrying. Failure to consent to such search will result in denial of entry into the stadium. We ask that you cooperate fully with staff and arrive at the entrances with adequate time for entry.

Metal detectors are located at all stadium entrances. Please be prepared to remove all metal from your pockets. Unlike procedures you may be familiar with at the airport, we do not ask you to remove your shoes, belt, change, etc.

Items deemed inappropriate by stadium management will not be allowed in the stadium. Please review the Gillette Stadium Bag Policy and full list of prohibited items at gillettestadium.com/bagpolicy. Prohibited item(s) will not be accepted at the stadium entrances for safekeeping. Please leave all prohibited item(s) secured in your vehicle. Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected, arrested, prosecuted, and may forfeit the privileges of the season ticket holder of record. Prohibited item(s) that are discovered in the stadium will be confiscated.

By entering Gillette Stadium the ticket holder hereby waives any claims against the NFL, MLS, New England Patriots LLC, Kraft Soccer LLC, NPS LLC, other participating clubs, event organizers, performers and promoters, and any of their affiliates and agents. Gillette Stadium and its affiliated clubs, and its agents and affiliated entities are not responsible for injuries sustained in, on or around the stadium.

Security Assistance

We believe that all patrons should have a fun and safe visit to Gillette Stadium. Please make our security team aware of any and all issues so they can be solved in a timely and professional manner.

If you require security assistance or want to anonymously report inappropriate fan behavior during an event, you should:

  • Text 50894, call (800) 280-9529, or email customerservice@gillettestadium.com. Tell us your issue and location and we will respond.
  • Tell a uniformed staff member or police officer.
  • Visit our Guest Services booths located on both the Main and Upper Concourses at midfield

 

*Texts are monitored in real-time and senders will receive an acknowledgment of their text from stadium personnel. Any misuse of this service will result in the sender’s number being blocked from future use. Further, we will work with the service provider to follow-up on such misuse. Note: Message and data rates may apply.

Evacuation Video

Code of Conduct

Gillette Stadium is committed to creating a safe, comfortable and enjoyable experience for all guests. Patrons are responsible for their conduct and for the conduct of their guests. Patrons and their guests are prohibited from the following:

  • Exhibiting behavior that is unruly, disruptive, irresponsible or illegal in nature.
  • Using offensive language or obscene gestures, including using language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or instigating, inciting or encouraging a confrontation or physical contact.
  • Interfering with any ongoing event, business activity or the enjoyment of others.
  • Engaging in public intoxication.
  • Verbally or physically harassing any guests or staff.
  • Advertising or selling goods or services.
  • Displaying signs, symbols, or images of a political nature.
  • Smoking or vaping. Gillette Stadium is a non-smoking facility.
  • Unauthorized transmission of accounts or descriptions of the game or event, including play-by-play data.
  • Violating the terms of any applicable admission ticket license, policy or related laws.
  • Declining to promptly return a ball that enters the stands.
  • Failing to wear a face covering that covers both nose and mouth.
  • Failing to follow instructions of security personnel or law enforcement.

Patrons and their guests who violate these provisions will be ejected without refund and also may lose ticket privileges for future events. We thank you for adhering to our Code of Conduct.

Alcohol Policy

Fans who consume alcohol are encouraged to drink responsibly.

  • You must be 21 years of age or older to purchase alcohol.
  • The only IDs accepted at Gillette Stadium are valid, non-expired driver's licenses, and Government-issued state identification cards, passports or Military IDs showing picture and a birthdate.
  • Duplicate and expired licenses, liquor IDs, birth certificates, police badges, or any other forms of identification are not accepted at Gillette Stadium.
  • Each person may purchase no more than two (2) alcoholic beverages at any one time.
  • All alcohol sales will be discontinued in the third quarter of Patriots games.
  • Sales may be discontinued earlier at the discretion of stadium management.
  • Questions can be directed to the Guest Services booths located at mid-field on both the east and west sides of the Main and Upper Concourses.
  • Patrons younger than 25 with out of state IDs must visit one of the Guest Services booths for an ID check before purchasing alcohol.

Letters of Disinvite

Guests who abuse stadium policies may be subject to a letter of disinvite. For questions related to issued letters, please contact teamops@gillettestadium.com. Please click here for information regarding the Fan Conduct Class.