The New England Patriots are excited to welcome fans to Gillette Stadium in 2024! Gillette Stadium has several protocols in place to maintain a safe environment for our players, staff, and visitors. Please review our Health & Safety page and the comprehensive game day FAQs below before attending Patriots home matches this season.

Mobile Ticketing

If you need assistance managing your mobile tickets, the VIP Services team is here to help. Our Mobile Ticketing Step-By-Step Guide provides instructions to help you access, download, and transfer your Patriots tickets.

Should you have further questions, please contact us at [email protected] or (508) 384-4370.

Frictionless Transactions



For your safety and convenience we are limiting the number of touchpoints between you and our staff members.

Gillette Stadium is a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able to utilize one of our new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click here.

Bag Policy

In accordance with Gillette Stadium security guidelines, the only bags, packages or containers permitted to be carried by fans on ALL ticketed event and game days as they approach the stadium are the following:

One-gallon clear,
plastic freezer bag 
does not exceed
11" x 11"
Bag that is clear plastic,
vinyl or PVC
does not exceed
12" x 12" x 6"
Small wristlet or handheld wallet, with or without handle or strap
does not exceed
6.5" x 4.5"

Mobile Ticketing

All event attendees can access their mobile ticket(s) via the Gillette Stadium App which is free to download and can be found in the App Store (for iPhone users) and Google Play Store (for Android users).

If you have yet to download the Gillette Stadium App be sure to do so at your earliest convenience to ensure you can successfully sign in to your account and view your tickets. We strongly recommend adding all of your tickets to your Apple Wallet (for those who have iPhones) or Google Pay (for those who have Android phones). Instructions detailing how to add tickets to your mobile wallet can be found on Page 10 of our Mobile Ticketing Step-By-Step Guide.

Yes. You can swipe to view multiple tickets within your account; however, transferring each individual their own ticket is recommended. Transferring tickets provides (1) a way for all ticket holders to obtain event updates while on site and (2) accessibility to their seat information at all times.

Upon arrival, visit one of two ticket office trailers. The East side trailer is located across from the Patriots ProShop and the West side trailer is located between the W2 and W3 entrances within walking distance of the CVS Health Gate (formerly the Gate). On game days, both trailers will open four (4) hours prior to kickoff and will remain open through halftime.

Transfer tickets to your group in advance so you do not have to wait for others to get into the event. Since each person entering Gillette Stadium will need a ticket to enter, you can transfer each individual in your party their own ticket prior to arrival. Click HERE to access our full mobile ticketing tutorial which explains how to transfer tickets.

Yes. When an individual receives a ticket transfer offer, they will need to log in to an existing account (if applicable) or they can create a new account by tapping NEW TO TICKETMASTER? SIGN UP.

  • Ensure that you are signing into your account using the email address associated with your Patriots account. If you do not see your tickets but have an alternate email address, we recommend tapping LOGOUT. Then, trying signing into your account using an alternate email address.
  • Tap FORGOT PASSWORD? and enter the email address associated with your Patriots account. You can then elect to have a temporary passcode sent to you via email or text message from Ticketmaster. You will need to enter this passcode in order to sign into your account.
  • Close out of the Gillette Stadium App and turn your phone off and back on.
  • Be sure to have the newest version of the Gillette Stadium App downloaded.
  • If you have sent a ticket transfer offer and the recipient has not received an email to accept the offer, they should check their spam/ junk folder for an email from Ticketmaster. If this cannot be found, sign in to your account and select CANCEL OFFER. We recommend sending the transfer offer via text message but you can also try sending to a different email address should the intended recipient have one.
  • If for any reason you are unable to download the Gillette Stadium App, open your smartphone’s web browser and visit You can sign in to your Patriots account and add your tickets directly to your phone’s mobile wallet for quick and easy access into Gillette Stadium.

You can manage your tickets from a tablet or PC but all tickets will ultimately need to be accessed from a smartphone to render the barcodes and scan into Gillette Stadium. When accessing your Account Manager on a desktop or laptop, you will have the ability to transfer tickets and post tickets for resale.

Club tickets are just one element of a premium membership. Therefore, they are not eligible for individual resale on the NFL Ticketing Network. All policies detailed in the member agreement remain in effect for Club Members who do not also hold bowl seats.

Please contact the VIP Services team via email at [email protected] or via phone at (508) 384-4370

The ticket office trailer is located near the Patriots ProShop next to Lot 5. On game days, the trailer will open at the same time that Gillette Stadium parking lots open (four hours prior to kickoff) and will close at halftime.

parking, tailgating, and transportation

All Gillette Stadium parking lots open four (4) hours before kickoff for Patriots home games.

  • Tailgating is permitted once the parking lots have opened. Postgame tailgating is permitted and must conclude ninety (90) minutes after the conclusion of the game/ event.
  • Open fires are not allowed. All fires must be contained within a suitable and appropriate fire burning device and must be movable in the event of an emergency. “Fire pits” with open flames are not considered movable in the event of an emergency, and therefore, are not allowed. All fires and/ or grills should not be left unattended. Used charcoal briquettes and/ or other burning material must be disposed of properly and not left on the parking surface to burn out.

stadium gates / ingress & egress

For guests with disabilities sitting in the Club or Dell Technologies Suite Levels, accessible elevators are located on the east side of the stadium at the E2 and E3 Dell Technologies Suite Levels Entrances and on the west side of the stadium at the W2 or W3 Dell Technologies Suite Levels entrances.

The Club and Dell Technologies Luxury Suites open three (3) hours before kickoff. All other stadium gates open two (2) hours before kickoff.


Click HERE for more information on the Gillette Stadium Bag Policy which includes a list of acceptable and prohibited items.

All concession stands will be cashless, accommodating contactless payment options only. If needed, event attendees will be able to utilize one of our new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click HERE.

From the Gillette Stadium App home page, tap MORE from the bottom menu bar followed by STM PROSHOP DISCOUNT. Sign in using your Patriots account credentials to display the QR code at the register to receive your discount.

Game Days: 8:00 AM until one (1) hour after the conclusion of the game for games that kick off at 1:00 PM; 10:00 AM until one (1) hour after the conclusion of the game for all other games

Non-Game Days: 10:00 AM – 6:00 PM

Premium Seating Members may also visit at any time. If you cannot locate your unique online discount code, email [email protected] for further assistance.