What's new in 2021

The sights, sounds, and smells of football in New England haven’t changed – but we understand the transition to all-mobile ticketing may be an adjustment for some members. Although you will not receive physical tickets going forward, mobile ticketing via the Gillette Stadium App offers a safe, clean, and convenient way to access the stadium on game days.
 
If you need assistance managing your mobile tickets, the Patriots Member Services team is here to help. Our Mobile Ticketing Step-By-Step Guide provides detailed instructions for downloading, transferring, and posting your Patriots tickets for sale. If you are unable to access your tickets via the Gillette Stadium App, please follow the steps outlined in this guide.

FRICTIONLESS TRANSACTIONS

For your safety and convenience we are limiting the number of touchpoints between you and our staff members.

MOBILE TICKETING ONLY

Cashless Payments Only

Please note: Gillette Stadium is now a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able to utilize one of our new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click here.

bag policy

HEALTH & SAFETY PROTOCOLS

Per guidance from the Centers for Disease Control (CDC) and State of Massachusetts, face coverings are NOT mandatory for guests at Gillette Stadium at this time. However, it is recommended that you wear a face covering if you are not yet fully vaccinated.

Yes. At this time, anyone who wishes to wear a face covering may do so. Gaiters, bandanas, masks with valves or vents and single layer cloth masks are all permitted.

Under the guidance of the CDC, State of Massachusetts, National Football League and Major League Soccer, Gillette Stadium has implemented a series of health and sanitization policies and procedures to keep guests safe and comfortable while visiting. Gillette Stadium is pleased to announce that it has received GBAC STAR™ Accreditation, certifying the highest levels of cleaning standards as they relate to COVID-19 prevention. We recommend reviewing the Know Before You Go page before your visit to Gillette Stadium.

Although negative tests and vaccinations will not be required for stadium entry, all ticket holders must agree that neither they nor their guests will attend an event if they have tested positive for COVID-19 in the past 14 days, been exposed to someone who has tested positive for COVID-19 in the past 14 days, or experienced symptoms of COVID-19 within 48 hours prior to the event. For more information, please review the Gillette Stadium Ticket Terms.

For your safety and convenience, Gillette Stadium is limiting the number of touchpoints between fans and staff members. Beginning in 2021, Gillette Stadium will be using mobile ticketing only. In addition, the stadium is now completely cashless. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of the new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. In addition, all stadium restrooms now feature touchless sinks and toilets.

No. It is recommended that you wear a face covering if you are not yet fully vaccinated.

Mobile Ticketing

Mobile ticketing is the safest, most convenient and flexible way to access and manage tickets while increasing protection against fraud.

Mobile tickets provide:

  • Contactless and easy entry to Gillette Stadium using your mobile phone
  • Instant access to all your season tickets through the Gillette Stadium App or Patriots Account Manager
  • The ability to view, transfer, and post your tickets for resale at any time
  • Reduced risk of lost, stolen, counterfeit, or forgotten tickets

All event attendees can access their mobile ticket(s) via the Gillette Stadium App which is free to download and can be found in the App Store (for iPhone users) and Google Play Store (for Android users).

If you have yet to download the Gillette Stadium App be sure to do so at your earliest convenience to ensure you can successfully sign in to your account and view your tickets. We strongly recommend adding all of your tickets to your Apple Wallet (for those who have iPhones) or Google Pay (for those who have Android phones). Instructions detailing how to add tickets to your mobile wallet can be found on Page 10 of our Mobile Ticketing Tutorial.

From the Gillette Stadium App home page, tap TICKETS from the bottom menu bar. On the next page, tap MANAGE TICKETS. Click HERE to access our full mobile ticketing tutorial.

Yes. You can swipe to view multiple tickets within your account; however, transferring each individual their own ticket is recommended. Transferring tickets provides (1) a way for all ticket holders to obtain event updates while on site and (2) accessibility to their seat information at all times. Click HERE to access our full mobile ticketing tutorial which explains how to transfer tickets.

As you soon as you arrive on-site, look for mobile ticketing ambassadors located near each of the main stadium gates.

Transfer tickets to your group in advance so you do not have to wait for others to get into the event. Since each person entering Gillette Stadium will need a ticket to enter, you can transfer each individual in your party their own ticket prior to arrival. Click HERE to access our full mobile ticketing tutorial which explains how to transfer tickets.

Yes. When an individual receives a ticket transfer offer, they will need to log in to an existing account (if applicable) or they can create a new account by tapping NEW TO TICKETMASTER? SIGN UP.

TROUBLESHOOTING TIPS

Please ensure that you are signing into your account using the email address associated with your Patriots Account Manager. If you do not see your tickets but have an alternate email address, we recommend tapping LOGOUT and signing into an account with your alternate email address. Be sure to select SIGN INTO GILLETTE STADIUM, not SIGN INTO TICKETMASTER.

  • Tap FORGOT PASSWORD? and enter the email address associated with your Patriots Account Manager. You will be sent an email from Ticketmaster which contains a temporary code that you will need to enter to sign into your account.
  • Close out of the Gillette Stadium App and turn your phone off and back on.
  • Make sure you are selecting SIGN INTO GILLETTE STADIUM (as opposed to SIGN INTO TICKETMASTER) when you are prompted to sign in to your account.
  • Be sure to have the newest version of the Gillette Stadium App downloaded.
  • If someone is transferring tickets to you and you receive an error message when you tap ACCEPT TICKETS, you have likely already claimed the tickets and can now sign in to your account on the Gillette Stadium App to access and manage your tickets.
  • If you have sent a ticket transfer offer and the recipient has not received an email to accept the offer, they should check their spam/ junk folder for an email from Ticketmaster. If this cannot be found, sign in to your account and select CANCEL OFFER. Then try resending the offer to a different email address or send an offer via text message (recommended).
  • If you are having difficulties transferring tickets after you have added them to your Mobile Wallet (Apple Wallet or Google Pay), remove the tickets from your wallet. Then try transferring them from the Gillette Stadium App.
  • If for any reason you are unable to download the Gillette Stadium App, open your smartphone’s web browser and visit patriots.com/ticketexchange. You can sign in to your Patriots Account and add your tickets directly to your phone’s mobile wallet for quick and easy access into Gillette Stadium.
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You can manage your tickets from a tablet or PC but all tickets will need to be accessed from a smartphone to render the barcodes to be allowed admittance at Gillette Stadium. When accessing your Patriots Account Manager on a desktop or laptop, you will have the ability to:

  • Transfer tickets to friends, family, or clients
  • Post tickets for resale
  • Update account information

TICKET RESALE

Yes. The NFL Ticketing Network allows ticket holders the ability to resell their ticket(s) for all ten (10) games in their ticket package in addition to any potential Playoff game(s).

Yes. As League-licensed, authorized platforms, all NFL tickets listed on the NFL Ticket Exchange, StubHub, and SeatGeek are authenticated by Ticketmaster. Ticket holders may post their tickets for resale simultaneously on any or all of these platforms.

TICKETING POLICIES

Putnam Club tickets are just one element of a premium membership. Therefore, they are not eligible for individual resale on the NFL Ticketing Network. All policies detailed in the member agreement remain in effect for Putnam Club Members who do not also hold bowl seats.

Optum Field Lounge passes are a component of a contractual membership and, as such, are not authorized for individual resale on the NFL Ticketing Network. While Optum Field Lounge Members are welcome to utilize the NFL Ticketing Network for their bowl seats, Optum Field Lounge passes are not eligible for resale.

No. Gillette Stadium parking passes cannot be posted for resale.

You will not be held responsible for the actions of the individual(s) who purchase your ticket(s) provided you use the NFL Ticketing Network (NFL Ticket Exchange, StubHub, or SeatGeek) to sell your tickets.

The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. Now, everyone will use the NFL Ticketing Network. Season Ticket Members can post tickets for resale directly through their account.

MOBILE TICKETING SUPPORT

Please contact Patriots Member Services via email at tickets@patriots.com or via phone at (508) 384-4288 during normal business hours (Monday through Friday from 9:00 AM – 5:00 PM) for assistance.

If you have additional questions or are having difficulties managing your tickets outside of normal business hours (including on a game day or event day), look for mobile ticketing support staff at numerous locations in the Gillette Stadium parking lots, along high-volume walkways, and at all Gillette Stadium gates.

Click HERE to view variable pricing information for Season Ticket Members for the 2021 season.

Please contact Patriots Member Services via email at tickets@patriots.com if you or the person you are transferring tickets to does not have a smartphone.

PARKING & TAILGATING

All Gillette Stadium parking lots open four (4) hours before kickoff for Patriots home games.

More information regarding season-long and individual game parking options will be sent via email to Season Ticket Members in the coming days.

  • Tailgating is permitted once the parking lots have opened. Postgame tailgating is permitted and must conclude ninety (90) minutes after the conclusion of the game/ event.
  • Open fires are not allowed. All fires must be contained within a suitable and appropriate fire burning device and must be movable in the event of an emergency. “Fire pits” with open flames are not considered movable in the event of an emergency, and therefore, are not allowed. All fires and/ or grills should not be left unattended. Used charcoal briquettes and/ or other burning material must be disposed of properly and not left on the parking surface to burn out.

For a full listing of all MBTA schedules, please click HERE.

STADIUM GATES/ INGRESS & EGRESS

Patriots: There are six (6) accessible elevator locations for guests with disabilities in the stadium for Patriots game days. Accessible express elevators are located on the east side of the stadium between the E1 entrance and PrimeSport gate (for guests with tickets to the Main, Mezzanine and Upper Concourses) and on the west side of the stadium between the W1 entrance and the Bank of America gate (for guests with tickets to the Mezzanine and Upper Concourses). There is an ADA accessible elevator located at the W3 Dell Technologies Suite Levels entrance for access to all levels.

For guests with disabilities sitting in the Putnam Club or Dell Technologies Suite Levels, accessible elevators are located on the east side of the stadium at the E2 and E3 Dell Technologies Suite Levels Entrances and on the west side of the stadium at the W2 or W3 Dell Technologies Suite Levels entrances.

Club, Suite and Optum Field Lounge access begins three (3) hours before kickoff. All other gates open two (2) hours before kickoff.

GILLETTE STADIUM SECURITY

If you have feedback or a concern, please do not hesitate to email customerservice@gillettestadium.com. While at the stadium, you may visit one of our Guest Services booths located at midfield on both the east and west sides of the Main Concourse and Upper Concourse. You may also report an issue from the Gillette Stadium App. To do so, tap MORE from the bottom menu bar. Then tap REPORT AN ISSUE and enter the required information.

Click HERE for more information on the Gillette Stadium Bag Policy which includes a list of acceptable and prohibited items.

If you need to request an exception to the stadium’s bag policy for medical supplies (e.g., breast pump, etc.) or dietary considerations, please send an email at least 48 hours in advance of the event you plan to attend to teamops@gillettestadium.com.

CONCESSIONS

Click HERE for more information on 2021 concessions options for Patriots home games.

All concession stands will be cashless, accommodating contactless payment options only. If needed, event attendees will be able to utilize one of our new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted. For more information on our Cash-to-Card kiosks, click HERE.

PATRIOTS PROSHOP

From the Gillette Stadium App home page, tap MORE from the bottom menu bar followed by STM PROSHOP DISCOUNT. Sign in using your Patriots Account Manager credentials to display the QR code at the register to receive your discount.

In order to access the ProShop after entering Gillette Stadium, return to the entry gate to have a security team member scan out your ticket(s) before entering the ProShop. Following your ProShop visit, you will be able to scan your ticket(s) for reentry.

Game Days: 8:00 AM until one (1) hour after the conclusion of the game for games that kick off at 1:00 PM

10:00 AM until one (1) hour after the conclusion of the game for all other games

Non-Game Days: 10:00 AM ET – 6:00 PM ET

Season Ticket Members may also visit https://proshop.patriots.com at any time. The online ProShop is now a Fanatics experience.

If you cannot locate your unique discount code, email tickets@patriots.com from the email address associated with your Patriots Account Manager.