2021 Revolution FAQs

The New England Revolution are excited to welcome fans back to Gillette Stadium in 2021! Gillette Stadium has several new protocols in place to maintain a safe environment for our players, staff and visitors. Please review our Know Before You Go guide and the comprehensive match day FAQs below before attending Revolution home matches this season.

If your question is not answered below, please contact your Revolution Customer Service Representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net.

Parking and Tailgating

Revolution Season Members can park in reserved VIP parking lots 5, 6A, and 22 with the designated parking passes. Revolution supporter groups can park in reserved parking lot 4C. All other fans can park in one of the general parking lots on match days on a first-come, first-served basis. Click here for the Revolution parking map and lots.

Season Member parking lots (Lots 5, 6A, 22) and the Revolution supporter group parking lot (4C) open three (3) hours before kickoff at Revolution home matches. All general parking lots open (2) hours before kickoff.

Parking is free at Revolution home matches.

Yes, tailgating is permitted once the parking lot has opened. Postgame tailgating will not be permitted.

Open fires are not allowed. All fires must be contained within a suitable and appropriate fire burning device and must be movable in the event of an emergency. “Fire pits” with open flames are not considered movable in the event of an emergency, and therefore are not allowed. All fires and/or grills should not be left unattended. Used charcoal briquettes and/or other burning material must be disposed of properly and not left on the parking surface to burn out.

No, at this time MBTA service to and from Foxborough and Gillette Stadium has been paused.

Face Covering Policy

Per the guidance from the CDC and State of Massachusetts, face coverings will NOT be mandatory for guests at Gillette Stadium. However, it is recommended that you wear a face covering if you are not yet fully vaccinated. Note: There may be face coverings required for a limited number of fans who have on-field seating. Please check with your representative if you have additional questions.

Yes. At this time, any guests who wish to wear a face covering may do so. Gaitors, bandanas, masks with valves or vents and single layer cloth masks are ALL permitted. Again, it is no longer mandatory to wear a face covering at Gillette Stadium.

Health and Safety Protocols

Under the guidance of the CDC, state of Massachusetts, as well as the NFL and MLS, Gillette Stadium has implemented a series of health and sanitization policies and procedures to keep guests safe and comfortable while visiting. Gillette Stadium is pleased to announce that it has received GBAC STAR™ Accreditation, certifying the highest levels of cleaning standards as they relate to COVID prevention.  Please review the Know Before You Go page in its entirety before your visit to Gillette Stadium.

Although negative tests and vaccinations will not be required for stadium entry, all ticketholders must agree that neither they nor their guests will attend an event if they have tested positive for COVID-19 in the past 14 days, been exposed to someone who has tested positive for COVID-19 in the past 14 days, or experienced symptoms of COVID-19 within 48 hours prior to the event. For more information, please review the Gillette Stadium Ticket Terms.

For your safety and convenience, Gillette Stadium is limiting the number of touchpoints between fans and staff members. In 2021, Gillette Stadium will be using mobile ticketing only. In addition, the stadium is now completely cashless. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of the new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. In addition, all stadium restrooms now feature touchless sinks and toilets.

No, you will not need to be vaccinated before arriving at Gillette Stadium.

No, you will not need to produce a negative COVID-19 test result before arriving at Gillette Stadium. Note: There may be testing required for a limited number of fans who have on-field seating. Please check with your representative if you have additional questions.

If someone in your group begins to experience COVID-19 related symptoms while attending an event, they should immediately proceed to the nearest First Aid room. Gillette Stadium’s First Aid rooms are located at midfield on both the east and west side of the Main Concourse (and Upper Concourse when open).

Putnam Club

Under the guidance of the CDC, state of MA, as well as the MLS, Gillette Stadium has implemented a series of health and sanitization policies and procedures to keep fans safe and comfortable while visiting.

You may access the East Putnam Club by using the E4 escalator or the E2 elevator.

Yes, you will be able to eat and drink while sitting at the tables inside of the Putnam Club and also in your outdoor Putnam Club seat locations. At concession stands or anywhere food is available, items are now served in to-go containers along with pre-packaged utensils and condiments. All concession stands will be cashless, accommodating contactless payment options.

Gates

The following gates will be used for Revolution home matches.

  • Patriot Place Gate
  • Bank of America Gate
  • Prime Sport Gate (Season Member exclusive gate)
  • W3 for Field Seats
  • E4 for East Putnam Club
  • E2 for all Luxury Suites

Elevators will be available at the W3 (West) or E2 (East) entrances for any guests entering the Dell Technologies Suite Levels or guests with disabilities.

Season Member, Putnam Club and suite ticket holder gates open 75 minutes before kickoff. All other gates open one hour before kickoff.

Guest Assistance

If you require security assistance or want to report inappropriate fan behavior, please text your issue to 50894 or call (800) 280-9529. (Note: message and data rates may apply.) You can also email us at customerservice@gillettestadium.com.

The Guest Services booths are located at midfield on both the east and west sides of the Main Concourse (and Upper Concourse when open).

Bag Policy

Only clear plastic bags that comply with the Gillette Stadium Bag Policy are allowed into Gillette Stadium on ALL ticketed event and game days. Compliant bags are defined below. This policy is in effect for all Gillette Stadium ticketed events. Click here for the complete Stadium Bag Policy.

  • One-gallon clear, plastic freezer bag (does not exceed 11″ x 11″).
  • Bag that is clear plastic, vinyl or PVC (does not exceed 12″ x 12″ x 6″)

We have reduced the sizing for clutch bags for 2021. Small wristlet or handheld wallet, with or without handle or strap cannot exceed 6.5” X 4.5”.

If you wish to request an exception to the stadium’s bag policy, for medical supplies (e.g., breast pump, etc.) or dietary considerations, please send an email to teamops@gillettestadium.com or call (508) 384-9191, at least 48 hours in advance of the event you plan to attend. You will receive a response within 48 hours of sending your email.

Only compliant clear plastic bags will be permitted into the stadium.

An exception is made for strollers at Revolution games only.

Concessions

Please review our complete Concession Guide for stand locations and menus.

Gillette Stadium is now a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of the new Cash-to-Card kiosks to convert cash to Visa® prepaid cards. Visa® prepaid cards will be valid anywhere Visa® is accepted worldwide. For more information on our Cash-to-Card kiosks, click here.

At concession stands or anywhere food is available, items are now served in to-go containers along with pre-packaged utensils and condiments. All concession stands will be cashless, accommodating contactless payment options.

Gillette Stadium ProShop

Yes, you will be able to access the Gillette Stadium ProShop located in Enel Plaza adjacent to the Patriot Place Gate after scanning into the game.

Season Members may log into the Gillette Stadium App to access the Season Member ProShop Discount QR Code to take advantage of the Gillette Stadium in-store ProShop discount.

The ProShop is currently open from 10:00 AM to 6:00 PM every day. For Revolution match days, the ProShop will open at 10:00 AM and stay open for at least an hour after the game.

Revolution Ticketing Information and Support

If you would like to speak with a Revolution Customer Service Representative, please visit the Member Services booths which are located at midfield on both the east and west sides of the Main Concourse adjacent to the Guest Services booths.

If you are interested in purchasing Revolution tickets, please visit the Revolution ticketing page for details on Season Memberships, Multi-Game packages and single-game tickets. Please call 1-877-GET-REVS or email tix@revolutionsoccer.net for more information.

Yes, children two (2) and under will be allowed free entry to Revolution home matches.

For your safety and convenience, all tickets will be available via mobile ticketing only.

Download the Gillette Stadium App. Tap the “Tickets” icon at the bottom of screen.
Tap the “View/Manage My Tickets” icon. Click here for more information on Revolution mobile ticketing.

Please contact your New England Revolution Customer Service Representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net.

If you experience mobile phone issues on a match day, please contact your Customer Service Representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net. If you are already at the stadium, please visit the Gillette Stadium Ticket Office in the Enel plaza across from the ProShop, which will be open at least three (3) before kickoff.

For your safety and convenience, all tickets will be available via mobile ticketing only. You can access your ticket on your phone via the Gillette Stadium App.  You will not be able to print tickets, use screenshots or print screenshots of tickets. If you have any questions, please contact your Customer Service Representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net.

Click here for more information on Revolution mobile ticketing. If you have any questions, please contact your Customer Service Representative, call 1-877-GET-REVS or email cs@revolutionsoccer.net.

You will need your guest’s name and email or mobile phone number. Log into Account Manager, select the desired game and choose the transfer option to go through the steps.

Ticketmaster SafeTix are powered by a new and unique barcode that automatically refreshes every 15 seconds. This greatly reduces the risk of ticket fraud from stolen or illegal counterfeit tickets. Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won’t be able to use screenshots or printouts. 

The Ticket Office is open from 9:00 AM – 5:00 PM Monday through Friday and three (3) hours prior to kickoff for Revolution home matches.