Please click on the following links for more information:
- Event Calendar
- Contact the Ticket Office
- Ticket Office Hours of Operation
- Ticket Office Location
- Payment Methods
- Will Call
- ADA Information
- Lost Tickets
- Stolen Tickets
- Designated Driver Program
- Counterfeit Ticket Information
Please click here to be directed to the upcoming events calendar.
Phone: (800)543-1776; (TTY) (508)384-4389
Mail: Gillette Stadium Ticket Office
One Patriot Place
Foxborough, MA 02035-1388
Normal Hours: Monday – Friday, 9am – 5pm
Patriots Game Days: Four (4) hours prior to kick-off through halftime
Revolution Game Days: Two (2) hours prior to kick-off through halftime
Concerts: Until main act takes the stage
UMass Game Days: Three (3) hours prior to kick-off through halftime
The ticket office is located right outside of the Patriot Place Gate. Ticket booths are also located inside the stadium on the 100- and 300-level concourses at the midfield/50-yard line.
Patriots Tickets: We only accept cash or Visa. Visa is a proud sponsor of the four time World Champion New England Patriots.
Revolution, Concerts, and other stadium events: Visa, MasterCard, American Express, and cash are accepted.
Will call is located at the Ticket Office. Will Call is open two (2) hours prior to the start of Revolution Games, three (3) hours prior to the start of UMass football games, and four (4) hours prior to Patriots games and concerts. Opening times for will call during other events vary. Tickets left at Will Call can only be released to the person whose name appears on the Will Call Ticket Envelope. Photo identification is required. Individuals are not allowed to leave tickets at Will Call for another party to pick up, and individuals must pick up all tickets left for him/her.
Disabled seating is available on all levels and at all price points in the stadium. For more information, please click here or call (508)384-9191; TTY (508)384-4389.
Patriots & Revolution Season Ticket Holders: Only the season ticket holder of record, with proper identification (driver’s license, passport, or State Identification card) can obtain the replacement ticket(s). On any ticket replacement, a $15 non-refundable processing fee will be charged at the time of replacement.
Concerts & Stadium Events: You must return to the original point of sale to replace lost tickets for concerts and other stadium events. Whether it’s Ticketmaster, the tour, or internally through the stadium the originator of the sale will be able to assist.
If tickets are stolen, a police report must be filed with the agency having jurisdiction where the theft occurred. A copy of the police report must be presented to the Gillette Stadium Ticket Office prior to replacement ticket(s) being issued.
Be a HERO, Be a Designated Driver at Gillette Stadium. Fans can pledge to stay sober and ensure a safe ride home for their friends and family. Visit the Patriots Designated Driver page or the Revolution Designated Driver page to learn more about the program.
Roughly 5,000,000 fans purchase counterfeit tickets each year. The New England Patriots have seen an increase in the amount of counterfeit tickets rejected at the gates on game day. With this increase the New England Patriots are taking a proactive stance by educating the general public about counterfeit tickets.
The New England Patriots do not endorse or condone the reselling of New England Patriots tickets. Any unlicensed person reselling tickets by any method, and any licensed person reselling tickets on an auction website or in violation or applicable law, is subject to loss of ticket privileges. Use of tickets for advertising and promotional purposes (including contests and sweepstakes) is prohibited. The New England Patriots are not responsible for, and may not honor, tickets sold in violation of applicable law, or stolen, lost, or counterfeit tickets.
Where should I purchase tickets?
Ticketmaster is the official ticket vendor for the New England Patriots and all Gillette Stadium events. All individual game tickets are sold online through Ticketmaster or by calling Ticketmaster at 800.745.3000. The Gillette Stadium Ticket Office does not conduct any sales over the phone. The Gillette Stadium Ticket Office does not sell tickets directly on the day of the general public sale. Any tickets remaining from the general public on-sale will be sold through Ticketmaster or in person at the Gillette Stadium Ticket Office during our normal business hours.
List of Authorized Sites:
Note: This list is in no particular order
NFL Ticket Exchange*
*The New England Patriots NFL Ticket Exchange is a closed forum only available to Season Ticket Members and Wait List Members. It is not open to the general public. For more information on how to become a wait list member please click here.
If you are not purchasing through an authorized seller, make sure it’s from a website/person(s) you trust. Brokers create websites/URL’s similar to authorized websites to make you feel as if you are purchasing from an authorized vendor.
Do NOT post pictures of your tickets on social media websites. Brokers will use them to create counterfeit tickets.
Make sure that you read the terms and conditions of each secondary market website prior to purchasing tickets.
Many secondary market websites do NOT offer refunds for invalid tickets.
Beware of brokers asking for payments via cashier’s check, money order or gift cards. These blind payment methods cannot be traced by law enforcement and are guaranteed methods of payment regardless of the validity of the tickets they are offering.
How to spot a counterfeit ticket
All tickets purchased through secondary markets are at risk of being invalid counterfeit tickets. All secondary market vendors have produced invalid counterfeit tickets that have been rejected at our stadium.
The Gillette Stadium Ticket Office is unable to confirm the validity of tickets prior to entry into the stadium on the specific event date.
However, the Gillette Stadium Ticket Office is in receipt of a known counterfeit ticket. This type of ticket continues to be rejected at our stadium each game. Please click here to view a picture of this known counterfeit ticket.
What happens if my ticket does not scan?
If your ticket(s) do not scan at the gate, please see a customer service representative located at Windows 21-24 at the Ticket Office. These representatives will be able to offer an explanation regarding your ticket(s).
If your ticket(s) don’t scan and they are brought to our office, the invalid ticket(s) will be confiscated. A photo copy of the ticket(s) will be given to the guest for their records.
On game day, the Gillette Stadium Ticket Office offers each guest the ability to file a police report with a police officer.
If there are any tickets for sale, guests are welcome to enter the sales line for a chance to purchase valid tickets sold at face value.
The Gillette Stadium Ticket Office does not provide any scan reports for any event at our stadium.