Gillette Stadium Home

General Security Protocol

Please click on the following links below for more information about Gillette Stadium's general Security Protocol:

Patriots


 IMPORTANT: Please click here for security information specific to Patriots games.
Back to top ^

Ticket Policies


All guests, unless otherwise noted by a specific event, require a ticket to gain entry to the stadium.
Back to top ^

Patron Screening


All guests, including children, must consent to a search of their person and anything they are carrying.
Failure to consent to such search will result in denial of entry into the stadium.
Back to top ^

Prohibited Items (may be subject to change per event)


NOTE: Please click here for information specific to Patriots games.
  • Bags larger than a 12" x 12" x 12". Contents of all bags will be inspected. Exceptions can be made for guests with special medical needs.
  • Any type of portable chair or seat, other than those approved for persons with accessibility issues
  • Video cameras
  • Tripods or monopods
  • Flag poles over 2 feet in length
  • Weapons of any kind, including pocket/utility knives
  • Food or beverages
  • Illegal drugs and substances
  • Coolers or containers, including cans and bottles
  • Umbrellas
  • Fireworks, pyrotechnics, flares
  • Laser pointers
  • Animals, other than service dogs assisting those with disabilities
  • Strollers or baby seats
  • Segways
  • Noisemakers, bullhorns, air horns, vuvuzelas
  • Helium balloons, beach balls
  • Lacrosse balls
  • Any alcoholic beverages
  • Food or beverages [unless the individual is in possession of a letter signed by Kelly Way, Director of Operations, TeamOps LLC]
  • Folding and/or standalone chairs
  • Seat Cushions

Stadium management reserves the right to deem any other item inappropriate.

No prohibited items will be accepted at the stadium gates for safekeeping. Please leave all prohibited items secured in your vehicle.
Back to top ^

Acceptable Items* (may be subject to change per event)


NOTE: Please click here for information specific to Patriots games.
  • All plastic bags carrying purchases made at the ProShop or Patriot Place. Contents of all bags will be inspected.
  • Electrical items, such as small transistor radios, small TV monitors, audio recording equipment, cell phones, etc.
  • Binoculars
  • Flags with poles under 2 feet in length
  • Cameras with detachable lenses; however, during concerts a camera’s lens cannot extend beyond the length of a credit card
*All acceptable items will be checked by security to ensure they are what they appear to be.
Back to top ^

Banner Policy


Stadium management reserves the right to approve all banners.

Banners and flags may be prohibited due to space availability, banner or flag size, interference with other fans or message content.
Back to top ^

Smoking Policy


Smoking is prohibited in Gillette Stadium. For Tufts Health Plan’s Ten Steps to Stop Smoking, click here. To learn about the health benefits of quitting smoking, click here.
Back to top ^

Medical Supplies or Dietary Considerations


Please submit an email at least 48 hours before an event requesting permission to bring in medical supplies or for special dietary needs to Kelly Way at kellyw@teamops.com.

You will hear back within 48 hours of sending your email.
Back to top ^

Fan Code of Conduct


Revolution
Patriots

Welcome to Gillette Stadium. We are committed to creating a safe, comfortable and enjoyable experience for patrons of all ages. We are proud to present a Code of Conduct designed to enhance the experience of all our guests.

Patrons are responsible for their conduct and for the conduct of their guests. In particular, patrons and their guests are prohibited from the following:p>

  • Exhibiting behavior that is unruly, disruptive, irresponsible or illegal in nature.
  • Using foul or abusive language or making obscene gestures.
  • Interfering with the enjoyment of others, any ongoing event or business activity.
  • Engaging in public drunkenness.
  • Verbally or physically harassing any of our guests, other patrons or staff.
  • Engaging in any solicitation.
  • Smoking in areas other than those designated as “smoking areas.”
  • Violating the terms of any applicable admission ticket policy, license or related laws.
  • Failing to follow instructions of security personnel or law enforcement.

Patrons and their guests who violate these provisions will be ejected without refund and also may lose ticket privileges for future events. We thank you for adhering to our Code of Conduct.

EVENT DAY TEXT MESSAGING SERVICE
Text 78247 to report all incidents anonymously

While at Gillette Stadium on an event day, you may anonymously notify us of breaches of the Code of Conduct by sending a text message to 78247. For conduct and behavioral related matters, please type the word “Conduct” first followed by all relevant details. All text messages to this service are recorded and audited.

Any misuse of this service will result in the sender’s number being blocked from future use. Further, we will work with the service provider to follow-up on such misuse.

Back to top ^

Security Assistance During an Event


If you require assistance during an event please send security operations an anonymous text at (508)928-3838 or text the word CONDUCT to 78247.

Stadium security believes all patrons should have a fun and safe visit to Gillette Stadium. Please make security aware of any and all issues so they can be solved in a timely and professional manner.
Back to top ^

Lost & Found


Any lost items that were turned in during an event may be found at the Guest Service booths located on the 100- and 300-level concourses midfield/ 50-yard line.

Items not claimed during or immediately following an event are brought to Security Command (508)384-9205.
Back to top ^

Letters of Disinvite


Guests who abuse stadium policies may be subject to a letter of disinvite. For questions related to issued letters please contact Kelly Way at kellyw@teamops.com.

Please click here for information regarding the Fan Conduct Class.

Back to top ^

Designated Driver Program


Be a HERO, Be a Designated Driver at Gillette Stadium. Fans can pledge to stay sober and ensure a safe ride home for their friends and family. Visit the Patriots Designated Driver page or the Revolution Designated Driver page to learn more about the program.
Back to top ^